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Public Speaking

Public Speaking – for your event


Bill Martin – President

MBC, Inc.



  • Professional Associations!
  • Conventions!
  • Corporate Reviews!

If you are looking for a speaker for your public event, such as professional associations, SHRM, ASQ, SAE, etc. look at the suggested topics below.  If any of the topics meet your needs, go to the “Contact Us” page and call or e-mail your request for information. The listed topics are only a few of the subjects that may be addressed. The dynamics of each topic are discussed in light of today’s business environment. While many speakers attempt to offer discussions that stroke the ego of the middle and top level managers that typically attend these functions; you will find that our approach is to challenge the status quo, question the methods of leadership, and provoke the listener with ideas about involvement and commitment seldom addressed in today’s business forums.

Some of the topics available are listed below:

“The Work Flow of Problem Solving”

This very important topic is discussed to help the listener to understand the importance of the “Work Flow” of problem solving. This topic takes the participant from problem identification to a systematic approach that may be unique in many organizations. The work flow of problem solving is a process that engages top management and strives to change the organizational culture from a passive approach to an engaged approach on the part of management. Fully described and laid out to a level of detail that will allow the listener to actually apply the concepts within thier organization.

How do you identify customer complaints either internally or externally and utilize your process documentation as an aid in establishing disciplined problem solving? The listener will be taken through a process that will institutionalize the problem resolution that has been identified; incorporating process documentation such as process flow charts/diagrams, process failure mode effects analysis, process control plan and planning, ending the work flow with work or job instruction.

“Management Involvement vs. Management Commitment”

Top management often becomes so removed from the operation of the organization that they fail to support the proper resources. This topic is an attempt to bring back to top management their responsibilities of involvement in the organizations’ they manage. “Commitment is insufficient without involvement.”

“Management’s Role in the Quality Management System”

This discussion covers the issues raised and required by ISO9001:2000, ISO/TS16949:2002 about the involvement of top management in the Quality Management System (QMS). The requirements of planning, leading and reviewing by top management, the benefits of these activities are discussed and defined.

“Management Establishes; Performance Expectations”

This topic discusses the need for performance expectations. Performance expectations are defined as the job requirements for each person and/or discipline in an organization. These expectations are the observable and/or measurable elements of a job or task within an organization that has been defined by procedure or job instruction.

Compliance to the defined job requirements is directly related to the ability of an organization to produce expected results. It is the responsibility and role of management to define these expectations and enforce them as part of the business processes that have been implemented. Consistent implementation of job or work instructions is a very powerful tool in reducing variation in business process thus improving quality.

What does a good manager, whether middle management or top management, do to identify and implement performance expectations? This question is the discussion that is undertaken.

“How to Build Quality as a Core Value, Within Your Organization”

Beyond ISO9001:2008 or ISO/TS16949:2009 how do you produce a culture of quality? This topic discusses the methods and importance of an organizational changing culture. The topic talks about communication, notification, information and response that will bring about a new culture for your organization. This top down change involves everyone in an organization and makes them a part of the quality process and decision making activity.
Quality Control is a series of activities,
Quality is a culture or core value of the organization.