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Knowledge Retention


As more and more Baby Boomers retire, industry is discovering the loss of these workers is also the loss of key business knowledge; knowledge that no one has previously thought to capture. In response, a new clause has been developed in ISO Quality Standards addressing this issue.

Martin Business Consulting, Inc. (MBC, Inc.) is now offering training on the new standard. The class has been created and will be taught by Jessica Prater of J. Prater Consulting.

“ISO 9001:2015 Clause 7.1.6 introduces the need to systematically retain organizational knowledge,” said Martin. “Companies seeking guidance on how to meet compliance with this addition to the standard will benefit from attending the class. The class will also address the business case for knowledge retention, and how a good system can ensure smooth operation of the business through retirements, promotions, and turnover.”

Prater offers an example of why this knowledge retention is so important, “A business acquaintance worked at a manufacturing plant that had originally been low-tech, but had experienced quite a bit of automation over several years. There had been a single IT guy that had helped with all the installations. He was unexpectedly killed in a freak accident off the job.

The organization realized after his death that he was the only person that knew how to troubleshoot the machines. Contractors were hired to not only fix problems, but the company also had to have someone re-learn how to maintain the system on a daily basis.”

The objective of this ISO class is to introduce the new standard regarding organizational knowledge and to help companies develop individual application on company compliance. It will also cover the implications of the new clause, as well as address identifying both internal and external sources of knowledge, creating a learning culture that insures smoother transitions, and a means of retaining and passing knowledge from one person to another.

“A lot of knowledge is going out the door,” said Prater. “And that means that there is a steep learning curve that costs the company time and money. This class will provide businesses with strategies that will lead to time and cost savings caused by knowledge drain.”

J Prater Consulting will be offering additional training options in the future based on owner Jessica Prater’s certifications in KAI Problem Solving and Train the Trainer. These classes will help individuals gain deeper insight into problem solving, functional issues, and diversity of thought employing a blend of both her academic and corporate experience in organizational development and training.

Prater holds a Master of Psychology from Middle Tennessee State University with emphasis on industrial and organizational psychology. She has seven years of experience with Bridgestone Americas, where she was a Master OTJ Trainer, holding roles in both the Human Resources and Manufacturing Education departments. She carries professional certifications of PHR and SHRM-CP. She is a national member of ATD.


For more information about training concerning ISO 9001:2015 Clause 7.1.6, and knowledge retention, contact Martin Business Consulting, Inc. (MBC, Inc.) at BMartin@MBCIncorp.com – Web Site – http://mbcincorp.com/contact-us/.

Knowledge Management for ISO Compliance

Who should attend this training?

All individuals involved in ISO compliance and internal auditing are encouraged to attend. Individuals who are involved in gathering, retaining and training organizational knowledge would also greatly benefit from this class. This could include individuals from quality, management,human resources and trainers.

Course Summary

The landscape of business is changing. With many Baby Boomers delaying retirement, the workforce is facing an inevitable cliff of turnover that could take with it the “secret sauce” to your organization’s success.

ISO has anticipated that many organizations will be facing this challenge in the coming years, and has included a new clause in its’ 2015 standard to address this issue. With this updated standard, organizations are required to systematically identify, store, and distribute information required for the organization’s continued success.

This engaging one day workshop will cover the new requirements of the ISO 9001: 2015 clause 7.1.6 and how it will impact your organization. During the course, participants will learn how to identify both internal and external sources to critical knowledge. A special emphasis will be put on structuring content that is collected and the importance of ensuring the method fits with the business and the industry.

Participants will gain a better understanding of how not only to comply with the standard, but how to optimize knowledge retention in the future.

Course Content

  • Section I Introduction
  • Section II Distinguishing Types of Organizational Knowledge
  • Section III The Case for Joining Quality and Knowledge Management
  • Section IV Integrating Current Processes to Meet Standard
  • Section V Building A Learning Culture