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Root Cause Analysis using the 8D Model

The design of this two day seminar is based on the proven 8D model for root cause analysis. The training is focused on the Quality Professional, Quality or Business Manager, Quality Technician, or others involved in the problem solving process of corrective or preventive action. The course reviews the intent, requirements, and methods of root cause analysis and the methods, techniques and skills needed to complete the documentation.

The participants will learn from lecture, discussion, and participation as well as application to their internal problems/issues. The material presented at the customer facility focuses on actual problems identified by the customer that affects their processes. When presented in the public arena as an open enrollment class, the students may bring data and information from their facility to work on their problems. Or, they may choose to work on a case study to apply the techniques defined by the class. This course and materials give the student skill, insight and confidence in correct efficient methods for completion of the problem solving process and the required documentation.

For Additional Information see below or contact:

Bill Martin

Phone – 931.637.1446

E-mail – BMartin@MBCIncorp.com


This material may also be adjusted as a ½ day Management Overview. Insightful information to top and mid-level managers

Enhancing Managers Understanding of the:

  1. Resource needs, (people, information, time)
  2. Timing, (when is the best time to utilize root cause analysis)
  3. Use,  (how does root cause analysis become “Value-Added”)
  4. Benefits, (what is the “Return-on-Investment”) of the root cause analysis activities of the organization.

Course Outline

  • Corrective and Preventive Action
  • Root Cause Analysis Using the 8D Model

Section I – Introduction

  1. Introduction
  2. Objectives
  3. Application
  4. Corrective Action & Preventive Action (CAPA) Defined

Section II – Requirements and Process

  1. ISO 9001 requirements
  2. ISO/TS 16949: requirements
  3. Management Support/Responsibility
  4. CAPA Process

Section III – Team Defined – (D1)

  1. Team Defined
  2. Membership
  3. Roles & Responsibilities
  4. Development

Section IV – Problem Definition – (D2)

  1. Problem Definition
  2. Problem Statement
  3. Tools of problem statement development
  4. Problem statement review and acceptance

Section V – Interim Corrective Action – (D3)

  1. Interim Corrective Action
  2. What is interim action
  3. Difference between
  4. Interim and “band-aid”
  5. When to apply
  6. Selection of Interim Action
  7. Validation of Interim Corrective Action
  8. Documentation of Interim Corrective Action
  9. Monitoring of Interim Corrective Action
  10. Examples of Interim Corrective Actions

Section VI – Root Cause Investigation and Analysis – (D4)

  1. Tools of RCI & RCA
  2. Process Flow Chart
  3. 5 Why’s
  4. Cause & Effect Diagram
  5. Histogram
  6. Pareto Chart
  7. Run or Trend Chart
  8. SPC
  9. Brainstorming
  10. Interrelationship Digraph

Section VII – Selection & Verification of PCA – (D5)

  1. Selection & Verification of Permanent Corrective Action
  2. Pugh Analysis
  3. Ranking
  4. Selection

Section VIII – Implementation of PCA – (D6)

  1. Validation of Permanent Corrective/Preventative Action
  2. Transition from Interim to Permanent
  3. Documentation
  4. Management Support

Section IX – Prevent Recurrence – (D7)

  1. Making the “Fix” Permanent
  2. First-Line-Supervisors
  3. Layer Audit
  4. Error Proofing
  5. Old-habits-die-hard

Section X – Team Congratulated & Dissolved – (D8)

  1. Management Support
  2. Award
  3. Recognition

Section XI – Course Summary and Closure

  1. Course Objective
  2. Course Evaluation
  3. Course Summary

Materials Provided:

1. MBC, Inc. Training Manual that includes copies of all slides presented to the class as well as descriptive notes of the presented material. (per student)

2. Signed Certificate of Training to document the training activity.